Privacy Policy
At Rajwadi Pyala, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, browse our products, place an order, subscribe to updates, or interact with us in any way.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you use the Rajwadi Pyala website, we may collect certain personal and non-personal information to help us provide a better shopping experience and improve our services.
This may include your name, email address, phone number, billing address, shipping address, order details, and payment-related information when you place an order or contact us. We may also collect technical information such as your IP address, browser type, device information, pages visited, time spent on the website, and cookies or similar tracking data to understand how visitors use our site and to improve website performance.
We only collect information that is reasonably necessary for operating our website, processing orders, communicating with customers, and improving the overall user experience.
2. How We Use Your Information
We use your information to provide you with a smooth, secure, and personalized experience on our website.
Your information may be used to process and fulfill orders, confirm purchases, arrange shipping, send order updates, respond to customer service inquiries, manage returns or issues, improve our products and services, maintain website security, and send newsletters or promotional messages if you have chosen to receive them.
We may also use your information for internal business purposes such as analytics, website optimization, fraud prevention, customer support, and compliance with legal obligations.
We do not collect personal data for unrelated or misleading purposes.
3. Order and Payment Information
When you place an order, we collect the information necessary to complete your purchase and deliver your products successfully.
Payment transactions on our website may be processed through secure third-party payment providers. Rajwadi Pyala does not intentionally store your full card details or sensitive payment credentials on its own servers unless specifically required and securely handled by the payment platform integrated with the website.
Please note that payment providers may have their own privacy and security practices, and we encourage users to review their respective policies when making a transaction.
4. Cookies and Tracking Technologies
Our website may use cookies, pixels, and similar tracking technologies to improve website functionality, understand visitor behavior, remember preferences, and enhance the browsing experience.
These tools may help us recognize returning visitors, analyze traffic, improve page performance, and understand which products or content are most useful to our audience.
You can usually control or disable cookies through your browser settings. However, some parts of the website may not function properly if certain cookies are turned off.
If your website uses analytics, ad pixels, or consent banners, make sure your live site matches what this section says before publishing. Websites commonly use cookies and third-party tools for analytics and functionality, and privacy notices should explain this clearly.
5. Email Communication and Marketing
If you subscribe to our newsletter, sign up for updates, or voluntarily provide your email address, we may use that information to send you product launches, tea updates, offers, seasonal collections, or brand-related content.
You can unsubscribe from promotional emails at any time by clicking the unsubscribe link included in the email or by contacting us directly.
We do not send marketing communications without a valid reason or where not appropriate.
6. How We Share Your Information
Rajwadi Pyala does not sell your personal information in the ordinary course of running this website.
However, we may share limited information with trusted third parties only where necessary to operate our business and serve customers effectively. This may include payment processors, shipping and courier partners, website hosting providers, email service providers, analytics tools, customer support tools, or legal/regulatory authorities when required by law.
These service providers are expected to handle information responsibly and only for the specific services they perform for us.
7. Data Security
We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.
While no website or digital platform can guarantee absolute security, we use practical and commercially reasonable measures to maintain the security of the information shared with us. We also work with service providers and platforms that are expected to maintain appropriate security standards.
If you believe your information has been compromised or used improperly, please contact us immediately.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, business operations, legal requirements, or privacy practices.
Any updates will be posted on this page with a revised “Last Updated” date. We encourage users to review this page periodically to stay informed about how their information is handled.
Your continued use of the website after any changes are posted may be treated as acceptance of the updated Privacy Policy, to the extent permitted by law.